Cancellation Policy

At Time Square, we provide a simple and transparent cancellation policy to ensure our customers are satisfied. If you're having second thoughts, you're free to cancel within a specified period. We're committed to making your shopping experience smooth and hassle-free.

Conditions For Cancellation

We aim to make the process simple and smooth for our customers.

• You can cancel your order within 24 hours of placing it.
• The watch must not be shipped yet.
• Custom or engraved watches cannot be cancelled.
• Cancellation is only accepted through our customer support.

How Can You Proceed with Cancellation?

To cancel your wrist watch order from Time Square, you can try any of these easy ways:

• Email: Write to us an email with your order details at [email protected]. We will assist you immediately.
• Contact Us Page: Go to the Contact Us page on our website and complete the form for requesting cancellation.
• Website Account: Log in to your account, go to My Orders, and choose the order you wish to cancel.

Steps For Easy Cancellation

Cancelling an order for your wrist watch in Time Square is quick and easy. Simply follow these straightforward steps to cancel your order without any hassle:

Step 1: Log In to Your Account: Visit our website and log in with your password and email.

Step 2: Go to 'My Orders': Click the "My Orders" link to view your pending and previous orders.

Step 3: Choose the Order to Cancel: Locate the watch order you wish to cancel and select it to see more details.

Step 4: Select 'Cancel Order': If your order qualifies for cancellation, you'll be able to see a "Cancel Order" button. Select it.

Step 5: Confirm Your Cancellation: Proceed to confirm your cancellation as instructed. You'll receive a confirmation email shortly.

If your order is already shipped, please reach out to our support team for assistance. We will give you full assistance till your problem is resolved.