We endeavor to make your online shopping more convenient and interesting by providing an easy returns and cancellations process.
How, Why, When, and What can I return?
All the products sold through www.thetimesquare.in found to be in defective or damaged condition may be returned within 48 hours of delivery; however, this is subject to the fulfillment of other requirements. Please take note of the following points:
- It is advised that after receiving the products, please go through the user manual for the necessary information.
- Those claims received by us within 48 hours of the delivery shall only be entertained for defective claims, and thereafter, all claims shall be covered under the warranty.
- You need to submit all the necessary proof to substantiate that you have purchased the products from www.thetimesquare.in.
- To return the product, the customer has to make sure that the product is in unused and original condition, include all the price tags, labels, manuals, warranty cards, original and non-damaged box in which the product has been received, original transit worthy outer packaging to pack and return, Brand retail packaging in fresh original condition as was received, invoice, original packaging of the product.
- Please make a video of the product with the packaging showing the front and the back of the watch. The video should be clear and the model number should be visible.
- If the product has been found to be used, then it would not be eligible for return/replacement. In case it is noticed by us that the customer has returned a product that has not been purchased from www.thetimesquare.in, then the customer will be liable to face severe legal consequences as applicable and as time being in force for such act.
- Products marked as "non-returnable" on the product detail page cannot be returned.
- Any offer availed with a cart-level criterion shall be reversed and debited to the refund amount whenever a partial return is requested, which disqualifies the applicability of the said criterion.
Are the products covered by the manufacturer's warranty?
Yes, all the products sold at www.thetimesquare.in are 100% original and authentic products and carry the warranty stated by the manufacturer.
How do I return/refund a product purchased from www.thetimesquare.in ?
For Returns, follow these simple steps:
- Log in to www.thetimesquare.in and check your order tab, or send us an Email at support@ thetimesquare.in
- Select the item you want to return.
- Click Return, select a reason for return along with photo/video and serial number of the watch required, and submit it for confirmation.
- Once we get the request for the return, we will process it.
- We will contact you, or you will get a notification to initiate the pickup process after your confirmation
Note*
*If the product is used, then it would not be eligible for return.
*If the product, warranty cards, freebies, product boxes, etc., for the order are to be found in damaged condition, then it will not be eligible for return
*If the product received by the customer is damaged, then the same needs to be checked while receiving the product from the courier and informing us of the same at the earliest. Videography for opening the package might be needed for the same purpose.
Will there be any return charges?
If the customer is returning the product on the condition that the item received is damaged/defective condition, then there would be no extra charges involved. For any other reasons, if applicable, appropriate charges for shipping costs will be deducted from the refund amount. The customer should not accept the product(s) if the packaging is in damaged/tampered condition or the seal is broken.
Can I cancel a single product from a single order containing multiple products?
Yes, you can cancel any single order from your multiple orders, but you have to make sure that for combo products, both or all the products will be considered a single product only
Will I still earn a gift, coupons, free shipping, and loyalty points after returning the product?
No, all the gifts, loyalty points, and coupons amount & free shipping or any other offer earned are part of the original product and must be deducted from the refund amount back to www.thetimesquare.in.
My return request is being rejected. why? Under what circumstances return request be rejected?
Sometimes it becomes impossible to return due to the following:
- The return request is made after 48 hours of receiving the product.
- The product sent for return is damaged because it is not in the same condition as when you received it
- The product you ordered was custom-made for you/ is a limited edition, or was specially requested by you.
- If the product has been used
- If the items are returned without original accessories, warranty cards, original packaging, original boxes, invoice, accessories, freebies, coupons, etc.
- If the product is tampered with, not the one you received it or physically damaged.
When will I get my refunds?
The refund shall be initiated within 5 working days of having received back the product, subject to the product being found in original condition on inspection.
Refund amount still not credited to my account?
If you have received a confirmation email regarding the refund, then be assured that we have already started the refund process. Although the time depends on banks to banks which may make the refund process longer. You can contact us again if the refund has not been credited to your account within the specified period.
How do I cancel my order?
- Log in to www.thetimesquare.in and check your order tab.
- Select the item you want to cancel.
- Click Cancel, select a reason for cancellation, and submit it for confirmation.
- Once we get the request for the cancellation, we will process it for cancellation.
- After we receive the product, it will be thoroughly examined for any usage signs, original accessories, warranty cards, invoices, manuals, boxes, original packaging, etc.
Note*
You can cancel the order only till the time that the order has not been processed.
*If the customer cancels any order, he/she shall not be eligible for Loyalty Points associated with that order.
Why can I not click the Cancel Order Button?
If you are not able to cancel your product, it may be due to the following reasons:
- Your Order has been shipped
- You have ordered a custom-made product
- The product is non-refundable
How much time my cancellation request will be accepted?
If you've requested cancellation and the item has not been shipped, then it will take a maximum of 2-3 business days to initiate a refund, for which you will be notified of the same. It may take up to 7-15 days to reflect the same in your account, depending on your financial institution.