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We endeavor to make your online shopping more convenient and interesting by providing an easy returns and cancellations process.

How, Why, When, and What can I return?

All the products sold through www.thetimesquare.in found to be in defective or damaged condition may be returned within 48 hours of delivery; however, this is subject to the fulfillment of other requirements. Please take note of the following points:

Are the products covered by the manufacturer's warranty?

Yes, all the products sold at www.thetimesquare.in are 100% original and authentic products and carry the warranty stated by the manufacturer.

How do I return/refund a product purchased from www.thetimesquare.in ?

For Returns, follow these simple steps:

Note*

*If the product is used, then it would not be eligible for return.

*If the product, warranty cards, freebies, product boxes, etc., for the order are to be found in damaged condition, then it will not be eligible for return

*If the product received by the customer is damaged, then the same needs to be checked while receiving the product from the courier and informing us of the same at the earliest. Videography for opening the package might be needed for the same purpose.

Will there be any return charges?

If the customer is returning the product on the condition that the item received is damaged/defective condition, then there would be no extra charges involved. For any other reasons, if applicable, appropriate charges for shipping costs will be deducted from the refund amount. The customer should not accept the product(s) if the packaging is in damaged/tampered condition or the seal is broken.

Can I cancel a single product from a single order containing multiple products?

Yes, you can cancel any single order from your multiple orders, but you have to make sure that for combo products, both or all the products will be considered a single product only

Will I still earn a gift, coupons, free shipping, and loyalty points after returning the product?

No, all the gifts, loyalty points, and coupons amount & free shipping or any other offer earned are part of the original product and must be deducted from the refund amount back to www.thetimesquare.in.

My return request is being rejected. why? Under what circumstances return request be rejected?

Sometimes it becomes impossible to return due to the following:

When will I get my refunds?

The refund shall be initiated within 5 working days of having received back the product, subject to the product being found in original condition on inspection.

Refund amount still not credited to my account?

If you have received a confirmation email regarding the refund, then be assured that we have already started the refund process. Although the time depends on banks to banks which may make the refund process longer. You can contact us again if the refund has not been credited to your account within the specified period.

How do I cancel my order?

Note*

You can cancel the order only till the time that the order has not been processed.

*If the customer cancels any order, he/she shall not be eligible for Loyalty Points associated with that order.

Why can I not click the Cancel Order Button?

If you are not able to cancel your product, it may be due to the following reasons:

How much time my cancellation request will be accepted?

If you've requested cancellation and the item has not been shipped, then it will take a maximum of 2-3 business days to initiate a refund, for which you will be notified of the same. It may take up to 7-15 days to reflect the same in your account, depending on your financial institution.



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